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Frequently Asked Questions

Please review our most frequently asked questions before submitting a support request.

If you do not find the answer to your question below, please be as detailed as possible in your support request and provide screenshots and/or video recordings of your issue to help expedite a resolution.

We do not currently offer phone or virtual meeting support.

Thank you!

Click here for more information and instructions how to to record your screen.

How do I cancel my plan?

From inside of the add-on, navigate to Settings > Manage Subscription > Update Subscription > Cancel

I need to update my payment method

From inside of the add-on, navigate to Settings > Manage Subscription > Update Subscription > Click on the pencil icon next to your credit card to change or update billing information

I want to add a member to my team

To add a new Pav*r user to your team, navigate to Settings > Manage Subscription > Update Subscription > Update Plan > Update quantity number to reflect the number of users you will need > Complete checkout 

Once checkout has been completed, close the Stripe window, refresh your Calendar browser tab, then navigate to Settings > Manage Subscription > Manage Team > Add email addresses for new team members 

New members will then receive an email with instructions on how to set up their new account. 

A member of my team can not see Pav*r data

If you have added a new team member, or a new calendar, and you can not see categories, labels, etc that have been previously set up for this calendar, it is likely that the new user does not have the correct sharing permissions for the calendar. 

Please confirm that each user has “make changes” permissions from the Google Calendar settings for that calendar.

 

Error Message: "Something went wrong when executing the add-on"

If you see this message, it is possible that you are attempting to create a report with too much data and the add-on is timing out.

There is a 2,500 event limit when creating reports. If you are attempting to export a large date range, please trying exporting a shorter date range.

You can then run multiple reports and copy/paste the data into a single sheet to compile information.

Please note that this is a Google API limit that we can not currently control.

If you do not believe you are hitting this limit and are still receiving the error, please refresh your calendar browser and try again. On occassion, time outs will happen for different reasons, but will usually resolve themselves after a hard refresh.

I want to remove or replace a member on my team

To delete a user or replace them with a new user navigate to Settings > Manage Subscription > Manage Team > Remove the user

If you want to replace them with a new user you can then add the new user’s email address. 

Will I be automatically charged after my free trial?

No. Once your trial has ended you will see an UPGRADE NOW button and, unless you choose to upgrade by inputting your billing information, you will not be charged.

Still have questions? Please email support@getpavr.com

Be as detailed as possible in your support request and provide screenshots and/or video recordings of your issue to help expedite a resolution.

Click here for more information and instructions how to to record your screen.

We do not currently offer phone or virtual meeting support.